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Exchange or Refund

To exchange and return please follow the following steps:

1/ Communicate with customer service through one of the following channels:

- Customer Service Number: 920013046

- Email: Info@fiveseasonoptical.com

- WhatsApp 920013046

2/ Please send the following:

  • Your order number.
  • Your bank data, including the bank name and IBAN number.

You will be answered within 48 hours

Payment method or payment and return period (after product condition evaluation process)

  • For credit card / bank transfer: 5-7 working days
  • Installment service providers (Tamara): within 14 days

Free delivery, exchange 7 days and return -only for online orders - 7 days from the date of receipt. With a golden guarantee

  • Customer service working hours are from 9 am to 11 pm on all days of the week except Friday.