Shipping policy

Shipping and Delivery

Order Delivery

Five Season delivers across Saudi Arabia with the delivery methods outlined below. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updates. Deliveries take place between 10:00 am - 12:00 am. Orders above 200 SAR qualify for free shipping:

Location
Delivery Timescales
Cost ( orders Value less than 200 Sar)
Cost ( orders Value More than 200 Sar)
Riyadh
24-48 Working hours.
23Sar
Free shipping
Rest of KSA
2-5 working days.
23Sar
Free shipping


Orders placed outside of our working hours (9am-6pm), after the cut-off time, on Fridays, and/or on any KSA public holidays, will be deemed placed on the first KSA working day following the Order's submission. Delivery timelines are estimates, order delivery may face delays during promotional activity, sale season, and public holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.


General Delivery Conditions:
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

 

Changing address and following Orders

Contact our Customer Care team to change the address or reschedule your delivery. However, if your order has been shipped, and you receive an email that confirms the shipping, we will not be able to change the address. Please note, any address changes need to be within the original country of delivery.
You can track your order via the tracking link that we send as an SMS, email, or WhatsApp message as soon as your order is confirmed.