Refund policy

Returns and Exchanges

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free returns policy which allows you to return delivered items to us for any reason up to 7 days from the delivery of your Order.

General Conditions Applicable to Returns and Exchanges
In order to qualify for the returns and exchanges, all items must be returned to us within 7 days of Order receipt:

  • unaltered, unused, and in full saleable condition (or the condition in which they were received from us or our agents).
  • in their original packaging/box and with all brand and product labels/tags/instructions still attached.
  • We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under KSA law.
  • All shipping charges must be covered by the customer


Non-Returnable or Exchangeable Items

 All these items can't return or exchange unless there is a manufacturing defect:
Contact lenses - discount products - the specialty products, except if there is a defect in a product specification.

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed via the following methods:

  • If you have paid using Tamara or Postpay (Delayed Payment Providers), your refund will be processed in accordance with the vendor’s terms and conditions within 15 working days.
  • If you have paid using a credit card your refund will be processed in accordance with the vendor’s terms and conditions within 15 working days and it will be transferred to the credit card bank.

Damaged Goods/Incorrectly-Fulfilled Orders

If an item in your Order is received damaged by you or is not what you ordered, then please arrange for a return of the item to us using the Returns Process. The item must be returned in the same condition you received it within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes, and any duties. Replacement may be available. Defective items may also benefit from a manufacturer’s warranty. Please call us on 966535101110 if you believe your goods have a manufacturing defect.


You may contact us at any time prior to your Order being shipped on our online order tracking system to cancel or change it. If you do so, we will at your request cancel it and issue you with a full refund. If the order has been processed, please await delivery and use the Returns process.

Exchange and Replace Process

You can exchange and replace the products by contacting us here or contacting our customer care at 966535101110.